Frequently Asked Questions
Everything you need to know about our modern home essentials and services.
What is the typical lead time for furniture delivery?
Most of our in-stock items ship within 3-5 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer international shipping?
Currently, UTIL ships to the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can also log into your UTIL account to view real-time status updates.
Are your products covered by a warranty?
Yes, all UTIL furniture comes with a limited 1-year warranty covering manufacturing defects and structural integrity under normal residential use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for qualifying purchases.