Returns & Exchanges
At UTIL, we want you to be completely satisfied with your home essentials. If an item isn't the right fit for your space, you can return most products in their original condition within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all hardware and assembly instructions are included to avoid restocking fees.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your box.
Receive Your Refund
Once our warehouse inspects the return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing